Crew Resource Management (CRM) Training

Using mistake avoidance, detection and correction technologies and processes from the Commercial Aviation business

ESI can customize a training and management process to:

  • Improve customer satisfaction
  • Avoid errors
  • Lower costs
  • Increase market share

These techniques and processes include

  • Situational Awareness
  • Communications
  • Error Chain Detection
  • Automation Issues
  • Team Functioning
  • Process Robustness

Typical error rates have been reduced by 90% in industries such as:

  • Medical Services
  • Chemical & Process Industries
  • Customer Service Areas
  • Financial Institutions
  • Legal Services

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