Crew Resource Management (CRM) Training

Using mistake avoidance, detection and correction technologies and processes from the Commercial Aviation business

ESI can customize a training and management process to:

• Improve customer satisfaction
• Avoid errors
• Lower costs
• Increase market share

These techniques and processes include

• Situational Awareness
• Communications
• Error Chain Detection
• Automation Issues
• Team Functioning
• Process Robustness

Typical error rates have been reduced by 90% in industries such as:

• Medical Services
• Chemical & Process Industries
• Customer Service Areas
• Financial Institutions
• Legal Services